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Certificate III in Business (Customer Engagement) Traineeship
BSB30120

Certificate III in Business (Customer Engagement)

Gain the skills and knowledge to conduct customer engagement operations and develop communication skills.

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Excel in your career in business customer engagement with blended learning.

Qualify are Victoria’s leading regional training specialists. Our trainers and student support team provide quality learning experiences and outcomes. The Certificate III in Business Customer Engagement Traineeship course is delivered in a blended format with practical workplace application

How is it delivered?

  • Interactive online eLearning
  • Regular workplace or virtual practical workshops
  • Full trainer support
  • On the job application of learning

Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in a business setting.


Course snapshot

Students learn practical skills in areas such as advanced word processing, spreadsheets and databases along with organisation of travel, meetings and safe workplace practices.

Course Highlights

  • Introduction to a modern, safe and organised workplace
  • IT Office skills
  • Purchasing for a business
  • Team work techniques
  • Information systems
  • Processing customer complaints
  • Processing credit applications
  • Identifying opportunities for cross-selling products and services

Course structure

To achieve this qualification, students will complete 13 units of study.

BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201Support personal wellbeing in the workplace
BSBSUS211Participate in sustainable work practices
BSBTWK301Use inclusive work practices
BSBWHS311Assist with maintaining workplace safety
BSBXCM301Engage in workplace communication
BSBTEC201Use business software applications
BSBTEC302Design and produce spreadsheets
BSBSTR301Contribute to continuous improvement
SIRXOSM003Use social media and online tools
SIRXMKT001Support marketing and promotional activities
SIRXPDK001Advise on products and services
SIRXCEG002Assist with customer difficulties
  • Duration 12 months
  • Learning mode Blended
  • Units 13

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.