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Certificate III in Business (Customer Engagement)
BSB30120

Certificate III in Business (Customer Engagement)

The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.

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Begin your career in business customer engagement with blended learning.

Qualify are a leading regional training specialists. Our trainers and student support team provide quality learning experiences and outcomes. The Certificate III in Business (Customer Engagement) course is delivered in a blended format with practical workplace application

How is it delivered?

  • Interactive online eLearning
  • Regular workplace or virtual practical workshops
  • Full trainer support
  • On the job application of learning

Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in a business setting.


Course snapshot

Students learn practical skills in areas such as advanced word processing, spreadsheets and databases along with organisation of travel, meetings and safe workplace practices.

Course Highlights

  • Introduction to a modern, safe and organised workplace
  • IT Office skills
  • Purchasing for a business
  • Team work techniques
  • Information systems
  • Processing customer complaints
  • Processing credit applications
  • Identifying opportunities for cross-selling products and services

Course structure

To achieve this qualification, students will complete 13 units of study.

BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201Support personal wellbeing in the workplace
BSBSUS211Participate in sustainable work practices
BSBTWK301Use inclusive work practices
BSBWHS311Assist with maintaining workplace safety
BSBXCM301Engage in workplace communication
  • Start date Ongoing
  • Duration 12 months
  • Learning mode Blended
  • Units 13

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.