The Qualify Certificate III in Customer Engagement ensures you have the skill set necessary for a range of customer facing roles. This flexible and nationally accredited course will give you the edge for your next career move.
The Certificate III in Customer Engagement course is delivered in a blended format with practical workplace application.
On the job application of learning.
Completion of this course provides you with a head start in a range of customer facing roles including sales, telephone based roles and provides you with practical skills in:
Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in customer services.
To achieve this qualification, students will complete 12 units of study:
|BSBCUS301||Deliver and monitor a service to customers|
|BSBCMM301||Process customer complaints|
|BSBWHS307||Apply knowledge of WHS laws in the workplace|
|CPPCLO3045||Clean high-touch surfaces|
|HLTINFCOV001||Comply with infection prevention and control policies and procedures|
|BSBCUE301||Use multiple information systems|
|BSBDIV301||Work effectively with diversity|
|BSBWOR203||Work effectively with others|
|BSBWOR301||Organise personal work priorities|
|BSBCUE307||Work effectively in customer engagement|
|BSBCUE309||Develop product and service knowledge for customer engagement operation|
|BSBCUE304||Provide sales solutions to customers|
Keep up to date with our Job Board and start your next career move.
Please note some roles may only be available to Jobs Victoria participants however please feel free to contact us on how to take part in this program which provides you with job seeking tools and employment mentoring.