Certificate III in Customer Engagement

Gain the skills and knowledge to conduct customer engagement operations and develop strong communication skills.

The Qualify Certificate III in Customer Engagement ensures you have the skill set necessary for a range of customer facing roles. This flexible and nationally accredited course will give you the edge for your next career move.

The Certificate III in Customer Engagement course is delivered in a blended format with practical workplace application.

• How is it delivered?
• Interactive online eLearning
• Regular workplace or virtual practical workshops
• Full trainer support

On the job application of learning.

Course snapshot

Completion of this course provides you with a head start in a range of customer facing roles including sales, telephone based roles and provides you with practical skills in:

• Information systems
• Processing customer complaints
• Processing credit applications
• Identifying opportunities for cross-selling products and services.

Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in customer services.

Course structure

To achieve this qualification, students will complete 12 units of study: