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Certificate III in Customer Engagement
Gain the skills and knowledge to conduct customer engagement operations and develop communication skills.
Enrol now Download BrochureGain the skills and knowledge to conduct customer engagement operations and develop strong communication skills.
The Qualify Certificate III in Customer Engagement ensures you have the skill set necessary for a range of customer facing roles. This flexible and nationally accredited course will give you the edge for your next career move.
The Certificate III in Customer Engagement course is delivered in a blended format with practical workplace application.
- How is it delivered?
- Interactive online eLearning
- Regular workplace or virtual practical workshops
- Full trainer support
On the job application of learning.
Course snapshot
Completion of this course provides you with a head start in a range of customer facing roles including sales, telephone based roles and provides you with practical skills in:
- Information systems
- Processing customer complaints
- Processing credit applications
- Identifying opportunities for cross-selling products and services.
Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in the Hospitality industry.
Course structure
To achieve this qualification, students will complete 12 units of study:
| BSBCUE301 | Use multiple information systems |
| BSBCUE307 | Work effectively in Customer Engagement |
| BSBCUE309 | Develop product and service knowledge for customer engagement operation |
| BSBCUE311 | Deliver and monitor a service to customers |
| BSBCUE319 | Apply knowledge of WHS legislation in the workplace |
| BSBCUE321 | Work effectively with others |
| BSBCUE322 | Organise personal work priorities and development |
| BSBCUE330 | Identify opportunities for cross-selling products and services |
- Start date Ongoing
- Duration 12 months
- Learning mode Blended
- Units 12
Find your next career move
Keep up to date with our Job Board and start your next career move.
Please note some roles may only be available to Jobs Victoria participants however please feel free to contact us on how to take part in this program which provides you with job seeking tools and employment mentoring.
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