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Certificate III in Customer Engagement
BSB30215

Certificate III in Customer Engagement

Gain the skills and knowledge to conduct customer engagement operations and develop communication skills.

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Gain the skills and knowledge to conduct customer engagement operations and develop strong communication skills.

The Qualify Certificate III in Customer Engagement ensures you have the skill set necessary for a range of customer facing roles. This flexible and nationally accredited course will give you the edge for your next career move.

The Certificate III in Customer Engagement course is delivered in a blended format with practical workplace application.

  • How is it delivered?
  • Interactive online eLearning
  • Regular workplace or virtual practical workshops
  • Full trainer support

On the job application of learning.


Course snapshot

Completion of this course provides you with a head start in a range of customer facing roles including sales, telephone based roles and provides you with practical skills in:

  • Information systems
  • Processing customer complaints
  • Processing credit applications
  • Identifying opportunities for cross-selling products and services.

Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in the Hospitality industry.


Course structure

To achieve this qualification, students will complete 12 units of study:

BSBCUE301 Use multiple information systems
BSBCUE307Work effectively in Customer Engagement
BSBCUE309Develop product and service knowledge for customer engagement operation
BSBCUE311Deliver and monitor a service to customers
BSBCUE319Apply knowledge of WHS legislation in the workplace
BSBCUE321Work effectively with others
BSBCUE322Organise personal work priorities and development
BSBCUE330Identify opportunities for cross-selling products and services
  • Start date Ongoing
  • Duration 12 months
  • Learning mode Blended
  • Units 12

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.