The Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.
Enquire NowQualify are a leading regional training specialists. Our trainers and student support team provide quality learning experiences and outcomes. The Certificate III in Retail course is delivered in a blended format with practical workplace application
Designed to be accessible, flexible and to support your individual learning style, learning modes include:
This course is provided at a fee for service in all states*. For more information, visit our Fee Schedule here.
*This course is subsidised by the Government of South Australia, visit www.skills.sa.gov.au for Participant Eligibility Criteria.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
To achieve this qualification, students will complete 13 units of study:
SIRXCEG002 | Assist with customer difficulties |
SIRXCEG001 | Engage the customer |
SIRXCEG003 | Build customer relationships and loyalty |
SIRXIND001 | Work effectively in a service environment |
SIRXCOM002 | Work effectively in a team |
SIRXRSK001 | Identify and respond to security risks |
SIRXSLS001 | Sell to the retail customer |
SIRXWHS002 | Contribute to workplace health and safety |
SIRRINV002 | Control stock |
SIRRINV001 | Receive and handle retail stock |
CHCDIV001 | Work with diverse people |
BSBPEF201 | Support personal wellbeing in the workplace |
BSBSTR301 | Contribute to continuous improvement |
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