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Certificate III in Retail
SIR30216

Certificate III in Retail

The Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.

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Begin your career in retail with blended learning.

Qualify are a leading regional training specialists. Our trainers and student support team provide quality learning experiences and outcomes. The Certificate III in Retail course is delivered in a blended format with practical workplace application

Course Delivery

Designed to be accessible, flexible and to support your individual learning style, learning modes include:

  • Interactive online eLearning
  • Full trainer support with access to individual sessions
  • Live virtual workshops
  • Practical workplace application

This course is provided at a fee for service in all states*. For more information, visit our Fee Schedule here.

*This course is subsidised by the Government of South Australia, visit www.skills.sa.gov.au for Participant Eligibility Criteria.


Course snapshot

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

 


Course structure

To achieve this qualification, students will complete 13 units of study:

SIRXCEG002 Assist with customer difficulties
SIRXCEG001 Engage the customer
SIRXCEG003 Build customer relationships and loyalty
SIRXIND001 Work effectively in a service environment
SIRXCOM002 Work effectively in a team
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRRINV002 Control stock
SIRRINV001 Receive and handle retail stock
CHCDIV001 Work with diverse people
BSBPEF201 Support personal wellbeing in the workplace
BSBSTR301 Contribute to continuous improvement
  • Duration 12 months
  • Learning mode Blended
  • Units 13

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.