Certificate III in Retail Traineeship
SIR30216

Certificate III in Retail

The Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.

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Flexible, practical and industry-focused training

Begin your career in retail with blended learning.

The Qualify Certificate III in Retail course offers flexible study options while you build your retail customer services skills and knowledge. This qualification provides a pathway to work in a range of retail settings including specialty retailers, supermarkets, department stores and fast food restaurants

Delivered in a blended format, our trainer and student support teams are dedicated to enhancing your learning experience and helping you achieve your course goals.


Course Snapshot

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings.

These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.


Course Delivery

The course is designed to be accessible, flexible and support your individual learning style. Delivered in a blended format, learning modes include:

Interactive online eLearning
Live virtual workshops
Individual Trainer support sessions via phone or web

We are here to help you succeed. Qualify’s Trainer and Student Support teams are also available by phone, email or Zoom/Teams to assist you whenever you need individual course support.

Entry Requirements

There are no entry requirements for this qualification. You can enrol now.


Unique Student Identifier

It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, participants will need a USI. For more information on USIs, go to: www.usi.gov.au


Course requirements

To begin and complete this course, you will need:

Regular access to a computer or tablet
An email address and regular access to a reliable internet connection
Basic to intermediate computer skills
To meet language, literacy and numeracy (LLN) requirements and pass a short LLN test
The ability and willingness to study online lesson material and complete online assessment activities
PDF reader software (e.g., Adobe Acrobat)
Video conferencing software (e.g., MS Teams)
The ability to communicate in English
The ability to understand and follow detailed instructions given verbally or written in English

Traineeship

Qualify also offers Certificate III in Retail as a traineeship or for students working in a retail environment, wanting to obtain a formal qualification.

To be eligible to enrol as a trainee you must:

Be employed in a business environment
Have a signed traineeship contract

Thinking about a traineeship? Enquire today.

Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in a business setting.


Course structure

To achieve this qualification, students will complete 13 units of study consisting of 8 core units and 5 elective units

Core
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXWHS002 Contribute to workplace health and safety
SIRXRSK001 Identify and respond to security risks
SIRXCEG002 Assist with customer difficulties
SIRXCEG001 Engage the customer
SIRXCEG003 Build customer relationships and loyalty
SIRXSLS001 Sell to the retail customer
Elective
BSBPEF201 Support personal wellbeing in the workplace
SIRXIND005 Develop personal productivity
BSBSTR301 Contribute to continuous improvement
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays

Course fee

This course is provided at a fee for service in all states*. For more information, visit our fee schedule under the Light Reading heading below. 

*This course is subsidised by the Government of South Australia, visit www.skills.sa.gov.au for Participant Eligibility Criteria.

  • Duration 2 Semesters over 12 months
  • Learning mode Blended
  • Type 13

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Get in touch to discuss how this course can give you an edge in your next career move.

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