The Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.
Enrol now Download BrochureBegin your career in retail with blended learning.
The Qualify Certificate III in Retail course offers flexible study options while you build your retail customer services skills and knowledge. This qualification provides a pathway to work in a range of retail settings including specialty retailers, supermarkets, department stores and fast food restaurants
Delivered in a blended format, our trainer and student support teams are dedicated to enhancing your learning experience and helping you achieve your course goals.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings.
These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The course is designed to be accessible, flexible and support your individual learning style. Delivered in a blended format, learning modes include:
We are here to help you succeed. Qualify’s Trainer and Student Support teams are also available by phone, email or Zoom/Teams to assist you whenever you need individual course support.
There are no entry requirements for this qualification. You can enrol now.
It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, participants will need a USI. For more information on USIs, go to: www.usi.gov.au
To begin and complete this course, you will need:
Qualify also offers Certificate III in Retail as a traineeship or for students working in a retail environment, wanting to obtain a formal qualification.
To be eligible to enrol as a trainee you must:
Thinking about a traineeship? Enquire today.
Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in a business setting.
To achieve this qualification, students will complete 13 units of study consisting of 8 core units and 5 elective units
Core | |
SIRXCOM002 | Work effectively in a team |
SIRXIND001 | Work effectively in a service environment |
SIRXWHS002 | Contribute to workplace health and safety |
SIRXRSK001 | Identify and respond to security risks |
SIRXCEG002 | Assist with customer difficulties |
SIRXCEG001 | Engage the customer |
SIRXCEG003 | Build customer relationships and loyalty |
SIRXSLS001 | Sell to the retail customer |
Elective | |
BSBPEF201 | Support personal wellbeing in the workplace |
SIRXIND005 | Develop personal productivity |
BSBSTR301 | Contribute to continuous improvement |
SIRRINV001 | Receive and handle retail stock |
SIRRMER001 | Produce visual merchandise displays |
This course is provided at a fee for service in all states*. For more information, visit our fee schedule under the Light Reading heading below.
*This course is subsidised by the Government of South Australia, visit www.skills.sa.gov.au for Participant Eligibility Criteria.
Get in touch to discuss how this course can give you an edge in your next career move.