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Certificate III in Retail Traineeship
SIR30216

Certificate III in Retail Traineeship

The Certificate III in Retail Traineeship reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.

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Excel your career in retail with a blended learning traineeship.

The Qualify Certificate III in Retail course offers flexible study options while you build your retail customer services skills and knowledge. This qualification provides a pathway to work in a range of retail settings including specialty retailers, supermarkets, department stores, and quick service restaurants

Delivered in a blended format, our trainer and student support teams are dedicated to enhancing your learning experience and helping you achieve your course goals.

Course Delivery

Designed to be accessible, flexible and to support your individual learning style, learning modes include:

  • Interactive online eLearning
  • Full trainer support with access to individual sessions
  • Live virtual workshops
  • Practical workplace application

Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in a business setting.


Course structure

To achieve this qualification, students will complete 13 units of study:

SIRXCEG002 Assist with customer difficulties
SIRXCEG001 Engage the customer
SIRXCEG003 Build customer relationships and loyalty
SIRXIND001 Work effectively in a service environment
SIRXCOM002 Work effectively in a team
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRRINV002 Control stock
SIRRINV001 Receive and handle retail stock
CHCDIV001 Work with diverse people
BSBPEF201 Support personal wellbeing in the workplace
BSBSTR301 Contribute to continuous improvement
  • Duration 2 Semesters over 12 months
  • Learning mode Traineeship
  • Units 13

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.