Qualify are a leading regional training specialists. Our trainers and student support team provide quality learning experiences and outcomes. The Certificate III in Retail course is delivered in a blended format with practical workplace application
How is it delivered?
Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in a business setting.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
To achieve this qualification, students will complete 14 units of study, choosing either the 2 General Retail elective units or the 2 Food elective units based on their individual requirements.
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
|SIRXCEG008||Manage disrespectful, aggressive or abusive customers|
|SIRRINV001||Receive and handle retail stock|
|SIRXHWB001||Maintain personal health and wellbeing|
|FSKLRG006||Participate in work placement|
|General Retail Electives|
|HLTINFCOV001||Comply with infection prevention and control policies and procedures|
|CPPCLO3045||Clean high-touch surfaces|
|HLTSS00065||Infection control Skill Set (Retail)|
|SITXFSA001||Use hygienic practices for food safety|