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Certificate III in Retail
SIR30216

Certificate III in Retail

The Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.

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Begin your career in business with blended learning.

Qualify are a leading regional training specialists. Our trainers and student support team provide quality learning experiences and outcomes. The Certificate III in Retail course is delivered in a blended format with practical workplace application

How is it delivered?

  • Interactive online eLearning
  • Regular workplace or virtual practical workshops
  • Full trainer support
  • On the job application of learning

Traineeship funding is available under the Australian Apprenticeship System, which is suitable for those currently in employment, in a traineeship or currently unemployed and seeking future employment in a business setting.


Course snapshot

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

 


Course structure

To achieve this qualification, students will complete 13 units of study, choosing either the 2 General Retail elective units or the 2 Food elective units based on their individual requirements.

SIRXCEG001Engage the customer
SIRXCEG002Assist with customer difficulties
SIRXCEG003Build customer relationships and loyalty
SIRXCOM002Work effectively in a team
SIRXIND001Work effectively in a service environment
SIRXRSK001Identify and respond to security risks
SIRXSLS001Sell to the retail customer
SIRXWHS002Contribute to workplace health and safety
SIRXCEG008Manage disrespectful, aggressive or abusive customers
SIRRINV001Receive and handle retail stock
SIRXHWB001Maintain personal health and wellbeing
General Retail Electives
HLTINFCOV001Comply with infection prevention and control policies and procedures
CPPCLO3045Clean high-touch surfaces
Food Electives
HLTINFCOV001Comply with infection prevention and control policies and procedures
SITXFSA001Use hygienic practices for food safety
  • Duration 12 months
  • Learning mode Blended
  • Units 13

Not sure if this is the right course for you?

Get in touch to discuss how this course can give you an edge in your next career move.