This Policy and Procedure describes the process Qualify will use to identify and manage fees paid by students, referring partners and/or employers.
This Policy and Procedure applies to all students enrolling with Qualify. It is also applicable to Finance and Administration staff who are required to record and issue financial statements to relevant parties. Qualify Fees, Charges and Refunds Policy Procedure is reviewed annually.
Qualify will issue itemised invoices that clearly state rate charged for each qualification and where a concession applies, the invoice will clearly state the reduced rate. Qualify will report, in full, the actual course and ancillary fees charged to each individual. Students are required to pay fees within seven (7) days of issue of invoice. Qualify will maintain records of all student course and ancillary fees via MYOB.
Accredited training is GST free; however GST will be incurred on training services and other expenses such as Training Resources, and Amenities Fees for example
Qualify has set the following fees and charges in place. Qualify does not intend to take more than $1,500 upfront from any student.
Fees are clearly documented and available prior to commencement in courses.
The student will be invoiced on enrolment of the program on 7-day payment terms. Students have a variety of options for payment of their fees including; cash, cheque, credit card or direct debit. Where applicable the Employer or Referring Agency will be invoiced in lieu of the student, when a student is enrolled into a program.
A fee of $55 (including GST) is charged to students who apply for a Certificate or Statement of Attainment to be reissued.
Recognition of Prior Learning (RPL) fee is determined subject to the time involved to assess the RPL. The RPL fee will not exceed $300.00 per unit of competency.
There is no additional charge for Credit Transfer.
Fee exemptions may apply on the grounds of financial hardship or other reasons. Exemption applications need to be made in writing to the Operations Manager. After reviewing the application, the Operations Manager may elect to:
If the student meets the above criteria they should contact the Operations Manager for further information on how to apply.
If you have questions or concerns regarding this statement, you should first contact the Qualify eWAY Merchant Facility Coordinator – Renee Thompson on 03 5482 5885.
Collection of Information
In order to use the Qualify website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Qualify is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Qualify customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, email us at firstname.lastname@example.org.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Qualify uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Qualify may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. Qualify does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Qualify site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Qualify.
Qualify uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After booking your training program online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Your Training Delivery will be conducted as per the information provided at the time of the booking